Shipping & Returns

Shipping

We ship via FedEx Ground with delivery confirmation to any address in the USA. Note that currently products cannot be shipped to international destinations.

It generally takes 5-6 business days for your order to reach you once shipped. Please Contact Us if you have not received your order after 6 business days. 

 

Returns Policy

Our goal is to create Reemo Health customer for life and provide peace of mind for you and your loved ones. However, sometimes a watch will need to be returned. When a watch needs to be returned for any reason, please email support@reemohealth.com or phone us at 1-877-MyReemo. (1-877-697-3366)

A member of Reemo Health customer service will get back to you within 1 business day to confirm your return and make sure a return shipping label is created for you.

Eligible items must be post marked within 30 days of the shipping and must be returned in their original packaging.

You should expect to receive your refund within four weeks of giving your package to the Shipping Center. This time period includes transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes us to process your return once received (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Reemo Health will attempt to refund the original credit/debit card that was used to make the purchase. Our customer service team will contact you if the credit/debit card you used to make the purchase is expired or invalid.

Subscription Refund Policy for Reemo Service

Your subscription for the Reemo Service has an initial term of 120 days, beginning on the date that your Device is activated. When the initial 120-day term has ended, your subscription will automatically renew for periods of one (1) month each until either you or Reemo terminates the subscription, so long as you continue to pay your monthly subscription payment. 

Monthly subscription for the first 120 days of Reemo Service is not refundable.

To better understand the terms of your subscription for Reemo Service, view the complete subscription agreement for details.

Summary of Subscription Agreement Terms 

You may terminate your subscription for the Reemo Service at any time after the initial 120-day term has ended by notifying Reemo through your account online or by telephone at least thirty (30) days prior to the scheduled expiration date.


The monthly charge for the Reemo Service during the initial 120-day term of your subscription is $40.00 and is payable in advance for each month of service. The first monthly payment is due when you register your Device and set up your account. Monthly payments will then be automatically charged to and paid by the credit card you designated when setting up your account. 


If you terminate your subscription before the end of the initial 120-day term, or if Reemo terminates your subscription for nonpayment of monthly charges or for other good cause, you will have to pay an early termination fee of $300. If you terminate your subscription with proper notice at any time after the initial 120-day period, the termination fee you will have to pay is only $50. 

If your subscription is terminated at any time for any reason and you later want to re-activate your Device and continue to receive the Reemo Service, you agree to pay to Reemo, in addition to monthly payments and other charges, a re-activation fee of $25.

If you need to return an item or cancel your subscription, please Contact Us with your order number and details about the product you would like to return. We will respond within 24 hours with instructions for how to return items from your order.